At Al Amin Essence, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and refunds policy to ensure a hassle-free experience.
1. Returns
Eligibility: You can return products within [number] days from the date of delivery. Items must be unused, in their original packaging, and in the same condition as when received.
Non-Returnable Items: Certain items, such as [e.g., perishable goods, personalized items, clearance items], are not eligible for return.
Return Process: To initiate a return, please contact us at support@alaminessence.com or call [Your Contact Number]. Our team will guide you through the process and provide instructions.
2. Refunds
Refund Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Method: Approved refunds will be processed back to the original payment method within [number] days.
Shipping Costs: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
3. Exchanges
If you wish to exchange an item, please follow the return process above and place a new order for the desired product.
4. Defective or Damaged Items
If your product arrives damaged or defective, please contact us immediately at info@alaminessence.com with your order number and a description of the issue. We will resolve it promptly with a replacement or full refund.